Customer Relationship Executive - Branch Tangerang 2 (Balaraja)

Join BFI Finance Indonesia as a Customer Relationship Executive in our Tangerang 2 (Balaraja) branch and play a pivotal role in re-engaging past customers and expanding our financial solutions. This position offers a unique opportunity to leverage your interpersonal skills and deep understanding of our products to build strong relationships with our customers. In this role, you will be the face of our company, handling customer inquiries, resolving issues, and ensuring their satisfaction. You will work closely with our sales and marketing teams to identify new opportunities and drive customer retention.

BFI Finance Indonesia is a leading financial institution in Indonesia, committed to providing innovative and accessible financial solutions to our customers. Our Tangerang 2 (Balaraja) branch is a vibrant and dynamic location, offering a great work environment and plenty of opportunities for professional growth. We are looking for a passionate and dedicated Customer Relationship Executive to join our team and help us achieve our goals.

As a Customer Relationship Executive, you will be responsible for managing our customer relationships, ensuring their satisfaction, and driving customer retention. You will use our customer relationship management (CRM) system, Salesforce, to track customer interactions and manage our customer database. You will also be responsible for conducting regular customer surveys and providing feedback to the management team.

📋 Tanggung Jawab Pekerjaan

• Manage customer relationships and ensure their satisfaction.
• Handle customer inquiries and resolve issues promptly and professionally.
• Use Salesforce to track customer interactions and manage our customer database.
• Conduct regular customer surveys and provide feedback to the management team.
• Identify new opportunities and drive customer retention.
• Work closely with our sales and marketing teams to expand our financial solutions.
• Provide excellent customer service and build strong relationships with our customers.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer relationship management or a similar role.
• Strong interpersonal and communication skills.
• Proficiency in using Salesforce or a similar CRM system.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and decision-making skills.
• Ability to build and maintain strong relationships with customers.
• Strong knowledge of financial products and services.

🛠️ Keahlian

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